SnapCash Support Center

Welcome to the SnapCash Support Center. SnapCash bridges the digital-to-physical divide by connecting you with trusted local merchants for on-demand physical cash withdrawals.

🔍 How SnapCash Works

SnapCash allows you to request cash via the mobile app, pay digitally via secure Malaysian banking systems, and pick up physical cash directly from a nearby merchant.

  1. Find a Merchant: Locate static stores or mobile merchants near you.
  2. Request Cash: Enter your desired withdrawal amount.
  3. Transit to Location: Travel to the merchant within the designated timer.
  4. Pay & Collect: Complete your digital transfer on-site and receive your physical cash from the merchant.

🙋 Customer FAQs

📍 Finding Merchants & Map Features

  • How far does SnapCash search for merchants? You can filter and adjust your search perimeter up to a 10 km radius using the Smart Radius slider.
  • What are the different types of merchants?
    • Stores: Permanent, physical brick-and-mortar storefronts.
    • Mobile Merchants: On-the-move network providers such as delivery drivers or pop-up stalls.
  • How do I know if a merchant is trustworthy? Each merchant profile displays operating hours, precise distance, and community-driven star ratings based on past transactions.

💵 Cash Requests & Fees

  • What are the transaction limits?
    • Minimum Withdrawal: RM 10.00
    • Maximum Withdrawal: RM 1000.00
    • Quick Select Values: RM 10, RM 20, RM 30, RM 50, RM 100, RM 200, RM 500
  • What are the fees for withdrawing cash? SnapCash charges a flat service fee of RM 1.00 per transaction (e.g., withdrawing RM 200.00 results in a total charge of RM 201.00).

⌛ Timers & Payment Execution

  • How long does a merchant have to approve my request? When you submit a request, the merchant receives a notification and has approximately 5 minutes to accept or decline your request.
  • How much time do I have to reach the merchant? Once approved, you receive live GPS routing and a strict 15-minute countdown timer to reach the merchant’s location.
  • Why is payment locked until I arrive? SnapCash uses GPS Geofencing for fraud prevention. Payment gateways (FPX or DuitNow QR) remain locked until your device registers within the immediate physical vicinity of the merchant.
  • What payment methods are supported?
    • DuitNow QR: Scan the merchant’s QR code using any supported Malaysian banking app.
    • FPX Online Banking: Transfer funds directly via online banking portals (including Public Bank PBe, RHB Bank, AmBank, Bank Islam, Bank Muamalat, etc.).

🏪 Merchant FAQs

📱 Merchant Dashboard & Controls

  • How do I control when I receive cash requests? Use the Store Status Toggle on your Merchant Dashboard to switch between Online and Offline whenever you want to stop accepting requests.
  • Can I decline a cash request? Yes. Merchants retain full autonomy to review the requested amount and customer profile, with 1-tap options to either Approve Request or Reject Request.
  • How do I get paid as a merchant? When a customer completes their digital payment via FPX or DuitNow QR, you receive a real-time notification confirming the funds are secured before handing over the physical cash.
  • How do I become a SnapCash Merchant?Submit an application through the SnapCash app under “Seamless Onboarding” with your:
    • Business Name
    • Business Address
    • Phone Number

🛡️ Security & Account Management

  • Transaction Logs & Receipts: Every transaction generates an immutable reference code (e.g., Ref: SC-260507090927-816835) stored in your Transaction History for easy personal accounting and dispute resolution.
  • Notifications: Ensure push notifications are enabled to receive real-time updates on payment acceptances, rejections, or arrival status.
  • Community Ratings: After each successful handover, both customers and merchants rate the experience to maintain trust and service quality.

📩 Need Further Assistance?

If you encounter issues during a cash pickup, payment gateway error, or dispute:

  1. Go to Profile > Transaction History in your app.
  2. Select the relevant transaction reference code.
  3. Tap Report an Issue or contact SnapCash Support at support@snapcash.com.my.